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Frequently Asked Questions About VJO
Subscriptions
How often will I receive VJO issues?
How many procedures are included in an annual VJO subscription?
Will I receive a password with a streaming video subscription? May I share my password with friends, or is use limited solely to me?
What if I forget my password?
There seem to be several kinds of subscriptions to VJO. What's
the story?
Streaming Video:
What are the minimum system requirements
for Streaming Video?
What is "streaming media"?
What is buffering?
What is the minimum internet connection speed needed?
Once I activate my streaming video on VJO, can I watch from
any computer?
For viewing, do I need to select my Internet connection speed?
For viewing, do I need to select my media player type?
I’ve tried everything and I still cannot get the videos to
play. What do I do?
What if I am behind a firewall and cannot see the videos?
How can I determine my Internet connection speed?
How can I find out which streaming video players are installed
on my computer?
What are my screen size options?
Compressed Video for Portable Players
Tips on:
Video Quality
Media Problems
How often will I receive VJO issues?
The VJO is published quarterly. With an annual subscription, you will receive four issues on either VHS or DVD, comprised of at least 3 procedures and accompanied by the associated JBJS article reprint for each production.
How many procedures are included in an annual VJO subscription?
You will receive a minimum of 12 procedures in a one-year subscription.
Will I receive a password with a streaming video subscription? May I share my password with friends, or is use limited solely to me?
Yes, when you order a subscription to Surgery-on-Demand you will receive a user name and a password. You are the only one licensed to use this password.
We have instructions for what to do if you forget your user name or your password.
Details about how to do this will be included as part of the subscription process.
There seem to be several kinds of subscriptions to VJO.
What's the story?
Our subscription options are presented on the Purchase Options page.
A: Audio and video files that play directly from the network to the computer. This method never saves the file to the computer and cannot be copied.
A: When a file is streamed, it is played entirely over the network. No network is 100% reliable or consistent, so the player software stores some of the stream, 10 seconds for example, before playing it. That way, it always has 10 seconds worth of material to play if there’s a network problem, so the connection can be fussy for up to 8 or 9 seconds, and the viewer will never see a problem because the player just plays the buffered material while it waits for more of the stream over the network.
Q: What is the minimum internet connection speed needed?
A: 128 Kbps. This represents the low speed end of Cable/DSL connections.
Q: Once I activate my streaming video on VJO, can I watch from any computer?
A: Once you purchase streaming video you will have instant access only from the computer which you used to make your purchase. You will then receive a subscriber number via e-mail which, once activated, will enable you to access the streaming video from any computer that meets the system requirements.
Q: For viewing, do I need to select my Internet connection speed?
A: No. Your Internet connection speed is automatically sensed and will play at the fastest speed that your computer will accept at that time.
Q: For viewing, do I need to select my media player type?
A: No. Our sole player is Windows Media Player, which is available via free download at http://www.windowsmedia.com/download/.
Q: I’ve tried everything and I still cannot get the videos to play. What do I do?
A: First of all make sure you have the most recent version of the proper Windows Media Player application that is suggested for your particular computer. Next, make sure it is properly installed by going to Windows Media and try to view other content created for these players. If you succeed, then customersupport{at}vjortho.com and let us know.
Q: What if I am behind a firewall and cannot see the videos?
A: In this situation it may be impossible to access streaming media. Please customersupport{at}vjortho.com to let us know your specific problem. We will then see if there is a way to solve it or make arrangements to get the content to you via other options.
Q: How can I determine my Internet connection speed?
A: This can be assessed at http://www.2wire.com/meter/bmresult.html. It is recommended to make 3 measurements and then average those results to ensure accuracy.
Q: How can I find out which streaming video players are installed on my computer?
A: Go to http://detect.videodome.com/ to identify which media players are installed.
Q: What are my screen size options?
A: There are basically 2 options for screen size. Initially your image will be presented in a default size that will occupy? 20-50%? of your computer screen (the range is a function of your set screen size on your computer). In addition, you can select “full-screen mode” from beneath the image in the same pop-up screen. Full-screen mode is best appreciated from a distance of 3-6 feet from screen. To return to the default size, press the’esc’ button on your computer keyboard.
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